Contact Us
Our dedicated customer support team is available to assist you with any queries regarding your gaming experience. We are committed to providing prompt, professional assistance whilst maintaining the highest standards of player protection in accordance with UK gambling regulations.
Support Channels
We offer multiple communication channels to ensure you receive timely assistance. Our live chat service provides instant support for urgent matters, available directly through your account dashboard. For detailed inquiries or account-specific issues, contact us via email at [email protected]. Our telephone support line is accessible at +44 20 7946 0958 during business hours for immediate assistance.
- Live chat – immediate response during operational hours
- Email support – comprehensive assistance within 24 hours
- Telephone support – direct consultation for complex matters
Response Times and Support Categories
Our support team handles various categories including account verification, payment processing, technical issues, and responsible gambling concerns. Standard email responses are provided within 24 hours, whilst live chat offers real-time assistance. For responsible gambling support, we prioritise immediate response and can direct you to appropriate resources including GamCare and BeGambleAware services as required under UK licensing obligations.
Last update: December 2024